Service Coordinator: Cerrylino Bitgara / CerBitsDigital
Service: Serravalle Shopping Day
Partita IVA: 02792490068
ATECO Classification: 82.99.99 – Servizi di supporto alle imprese n.c.a.
Location: Italy
Contact
WhatsApp: +39 371 489 4434
This service provides organized transportation coordination between Genova and Serravalle Designer Outlet.
Passenger transport is executed exclusively by licensed NCC (Noleggio con Conducente) operators in compliance with Italian law.
The organizer does not operate transport vehicles and acts solely as a service coordinator between passengers and licensed NCC transport providers.
The service provides round-trip transportation logistics only and is not a guided tour.
Passengers remain responsible for:
The Serravalle Shopping Day operates under four booking structures:
Each service model operates independently and follows its own activation, payment, and operational rules.
3. Conditional Activation Model
Seat-based shared trips operate under a minimum fully paid passenger requirement.
Activation threshold:
• Minimum 15 fully paid passengers
Activation timeline:
• Full payment deadline: 7 days before the scheduled trip
• Final operational confirmation: 7 days before the trip
The trip activates only when the required number of fully paid bookings is reached before the cutoff deadline.
Deposit-only bookings do not count toward activation.
If the activation threshold is not reached:
Failure to reach the activation threshold does not constitute organizer cancellation.
4. Group Block Model
Group Trip bookings operate under a block booking structure.
Minimum booking unit:
Each booking represents one group block coordinated by a group coordinator (booking representative).
Activation occurs only when all 15 seats within the group block complete full payment before the cutoff deadline.
If fewer than 15 passengers within the group block complete full payment:
Fully paid passengers may choose one of the following options:
Passengers who paid deposit only remain subject to the non-refundable deposit rule and may be granted one-time rebooking only.
5. Tiered Activation Model
Weekend shared trips operate under a tier-based capacity activation system.
Each pricing tier activates only when its corresponding minimum fully paid passenger threshold is reached.
Pricing tiers:
€82 → 15 passengers
€67 → 20 passengers
€52 → 25 passengers
€42 → 30 passengers
€37 → 35 passengers
€32 → 40 passengers
€27 → 50 passengers
Each tier functions independently.
If the minimum required passenger count for the selected tier is not reached before the cutoff deadline:
6. Nature of Exclusive Service
Private Vehicle bookings provide exclusive use of the vehicle for the duration of the booked service window.
The booking secures:
The service operates under a flat-rate vehicle capacity model.
The full vehicle rate applies regardless of the number of passengers within the vehicle’s maximum capacity.
There is no minimum passenger requirement.
7. Service Duration
Private vehicle bookings may operate under two service formats:
The service duration begins at the agreed pickup time.
If the service exceeds the booked duration:
8. Seat-Based Services Deposits
Seat-based bookings require a non-refundable deposit per passenger seat.
Deposit amounts may be:
The deposit secures seat allocation and administrative coordination.
The remaining balance must be paid at least 7 days before the scheduled trip date.
Deposit-only bookings do not count toward activation.
9. Vehicle-Based Service Deposits
Private vehicle bookings require a non-refundable deposit per vehicle reservation.
Deposit amounts depend on vehicle category:
The deposit secures driver, vehicle allocation and operational coordination.
Failure to complete payment within the required deadline is treated as customer cancellation.
Deposits remain strictly non-refundable.
10. Voluntary Cancellation
If a customer withdraws at least 7 days before the scheduled service date:
If withdrawal occurs within 6 days of the scheduled service date:
Passengers must join the trip or forfeit payment.
Deposit-only bookings remain non-refundable but may be eligible for one-time re-booking.
11. No Show
Passengers included in the activated trip list are those who have completed full payment before the cutoff deadline.
Passengers who have not completed full payment before the cutoff deadline are not included in the passenger manifest and will not be allowed to board the vehicle.
Passengers must present themselves at the designated pickup location within the official pickup window.
Failure to appear within the allowed time window constitutes a No Show.
In case of No Show:
• All payments are forfeited
• No refund applies
• No rebooking applies
12. Definition
Organizer cancellation applies only when the service cannot operate due to internal operational reasons unrelated to:
Failure to meet activation thresholds does not constitute organizer cancellation.
13. Re-booking or Refund
If the organizer cancels the service after full payment:
Customers may choose:
Full refund including deposit applies only if service operations permanently cease.
14. Passenger Obligations
Passengers are responsible for:
Seat-based services operate under a fixed group timetable.
Passengers agree to follow the official departure and return schedule.
Individual time adjustments, schedule extensions, or personalized departure arrangements are not available under shared services.
Passengers requiring flexible timing should consider booking the exclusive vehicle service.
15. Departure Integrity
To maintain operational integrity and protect the schedule of all passengers, the vehicle may depart at the scheduled time even if one or more passengers have not returned to the designated meeting point.
Passengers who miss the departure assume full responsibility for arranging their own return transportation.
16. Passenger Welfare Consideration
If a passenger fails to return at the designated meeting point and reasonable attempts to contact them are unsuccessful, the organizer may notify local authorities if there is reasonable concern regarding passenger safety.
17. Passenger Conduct
Passengers must conduct themselves in a safe, orderly, and respectful manner throughout the duration of the service.
The organizer reserves the right to deny service or remove any passenger who:
Passengers are not permitted to consume alcohol inside the vehicle.
Passengers who appear visibly intoxicated or under the influence of substances that may compromise safety may be denied boarding.
Passengers removed from the service assume full responsibility for arranging their own return transportation.
No refund or rebooking applies in such cases.
18. Force Majeure
The organizer shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:
If such events occur before the operational confirmation deadline, the trip may be cancelled and passengers may be offered rebooking to a future available date.
If the event occurs after operational confirmation but before the actual (D-Day) scheduled trip commences, rebooking may be offered where operationally feasible.
If the event occurs after the trip has commenced, the service shall be considered partially or fully consumed and no refund obligation shall apply.
19. Trip Communication
For operational coordination, the organizer may create temporary communication channels such as a WhatsApp announcement group for confirmed passengers.
These channels are used solely for travel coordination, operational reminders, and schedule updates.
Passengers who join such communication channels acknowledge that their phone numbers may be visible to other participants within the group messaging function.
The communication group may be closed or removed after the trip is completed.
20. Liability
The organizer operates as a transportation coordination service under ATECO classification 82.99.99.
Passenger transport is executed exclusively by licensed NCC operators who remain legally responsible for vehicle operation and passenger insurance coverage as required by Italian transport law.
The organizer does not act as transport carrier and does not operate vehicles.
Travel times are planned with reasonable safety margins; however road travel remains subject to external conditions beyond operational control.
21. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Italy.
Any dispute arising from the interpretation or execution of these terms shall be subject to Italian jurisdiction.
CerBitsDigital – Serravalle Shopping Day
Partita IVA: 02792490068
Transportation coordination service. Transport executed by licensed NCC operators.